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FAQ

  1. What is SLURP?
  2. What options can I choose when customising myself a SLURP coffee experience?
  3. What coffees do you send to SLURP coffee experience subscribers? Do the coffees change?
  4. Can I modify my SLURP coffee experience later?
  5. How can I cancel my SLURP coffee experience?
  6. How do I get coffee again after a pause?
  7. When will I be billed for my subscription?
  8. When are the SLURP coffee experience coffees delivered?
  9. How do I open and close a Slurp coffee bag? Why are they plastic?
  10. Can I skip coffees / shipments?
  11. How much does the Slurp Coffee Experience Germany cost?
  12. Payment methods
  13. Shipping
  14. Referral
  15. Flavour profiles

1. What is SLURP?

SLURP offers in co-operation with artisan roasters delicious and sustainably produced specialty coffees.

Together we change the world for better one cup at a time. ☕️How it worksHand-roasted by artisan roasters, fresh to your doorstep every 2 or 4 weeks.Tell us what you likeAll the upcoming coffees are selected accordingly. Additionally you choose the size and interval, we take care of the rest. Let the adventure begin!Freshly roasted from top artisansIn co-operation with a bunch of German and international artisan roasters we ship hand-roasted, fresh coffees to you. In addition, you support sustainable coffee production.Delivered to your doorstep

All coffees come straight from the roaster to your home. Our service doesn’t bind you to anything and you can make changes anytime.

2. What options can I choose when customising myself a SLURP coffee experience?

The SLURP coffee experience offers you a chance to discover Third Wave coffees according to your personal preferences with regular deliveries and always new experiences. All the coffees are roasted from top roasters in Germany and around the globe.You get to choose:
  1. The flavour profile (light, medium, dark, midnight)
  2. Whether you want beans or ground for your brewing method
  3. The brewing method that you'd like the coffee for
  4. The right amount of coffee for you
  5. For the shipping interval you can choose 2 or 4 weeks.

The coffees are delivered straight to your home in our unique and specially designed packaging that fits through your mailslot. Read more about our packaging here.

We are happy to help you with this and everything else through our chat or email info@slurp.de.

3. What coffees do you send to SLURP coffee experience subscribers? Do the coffees change?

Where do the coffees come from?

Artisan roasters choose the most interesting and high quality coffees from around the world. These coffees are typically from the latest harvests, which ensures also the freshness of the unroasted (green) beans.

Green beans from the best farmers are roasted to perfection in the hands of the artisan roaster, and delivered when the taste is optimal.

What coffees will I receive in SLURP coffee experience?

With a SLURP coffee experience subscription each shipment will contain a new, interesting and definitely delicious coffee from one of our artisan roaster partners directly to your home. Each coffee comes always from a different roaster. We make sure that the coffees chosen for you are ones that you'll definitely like.

How do the choices I make on the site affect my subscription?

For example, if you choose the flavour profile SLURP light, take the pre-ground option and filter coffee as your brewing method, you would receive light roasted coffees perfectly ground for filter brewing methods.

If you select SLURP medium as the flavour profile, beans and espresso as the brewing method and you would receive medium espresso optimised roasts as beans.

You may choose from the following flavour profiles:

  • SLURP Light & Fresh
  • SLURP Soft & Rich
  • SLURP Strong & Dark
  • SLURP Decaf
  • SLURP rare

In short, we choose the most interesting and delicious coffees for each shipment. You will receive a new experience with every delivery straight to your home! Exciting!

We are happy to help you with this and everything else through our chat or email info@slurp.de.

4. Can I modify my SLURP coffee experience later?

You can edit your order size and the delivery interval at any time in your account. Please make sure that your subscription is active before you make the edits.

If you wish to make further changes to your subscription, please send our customer service a message. We will be glad to help you the best way possible! 🙌

We are happy to help you with this and everything else through our chat or email info@slurp.de.

5. How can I cancel my SLURP coffee experience?

Putting the subscription on hold

We recommend simply suspending the subscription, if you still want to continue receiving delicious coffees at a later time, for example after a trip abroad or another longer pause. Please read the instructions on how to do so here.

Cancelling the subscription

Instead of suspending the subscription, you can also cancel it completely through your own account.

Please note that a cancelled SLURP coffee experience cannot be continued later. Instead you have to customise a new one, when you want to continue receiving Third Wave coffees straight to your home.

  1. Sign in to your own account
  2. and click "Cancel" on the active subscription that you want to end.
Will I still receive coffee after pausing/cancelling my subscription?

After pausing/cancelling the service you might still receive one coffee, if it has already been charged. This final coffee will arrive in the same rhythm as the earlier coffees.

We are happy to help you with this and everything else through our chat or email info@slurp.de.

6. How do I get coffee again after a pause?

The subscription is reactivated in your own account.

  1. Sign into your own account
  2. Go to dashboard
  3. Open the subscription which you want to re-activate
  4. Click "Resume" button.

Please note that after reactivating your subscription the next renewal will be on the following odd week's Tuesday.

After a successful renewal payment, you will receive the next coffee approximately 14 days later (depending on your location). ☕️

We are happy to help you with this and everything else through our chat or email info@slurp.de.

7. When will I be billed for my subscription?

All coffees are roasted only to order. This is the reason why SLURP coffee experience coffees are billed before production. Based on successful payments, the coffees will be roasted uniquely for each customer and sent directly from the roaster, so that they arrive as fresh as possible to you.

The first billing occurs right away when you purchase the subscription. Subsequent charges are billed every 2 or 4 weeks after the first payment (depending on selected interval). After a successful payment, the coffee will be roasted to order and shipped to you.

You can check your shipping plan, next billing day and invoice amount anytime in your account.

If you have any questions, we are happy to help you with this and everything else through our chat or email info@slurp.de. We are grateful for all feedback and improvement ideas. Our goal is perfect customer happiness!

8. When are the SLURP coffee experience coffees delivered?

The coffees usually arrive on Fridays in odd calendar weeks. They are always roasted freshly for you and sent directly from the roaster so that they arrive as fresh as possible.

Shipping is on Wednesdays, one week after successful payment. It then only takes 1-2 days, and the freshly roasted coffee is already waiting for you in your mailbox.

You will find the exact shipping date for your next coffee in your account.

Does the coffee lose its flavour during shipping?

The aromas and flavour develop still 1–2 weeks after roasting. So actually the coffee arrives to you exactly when the taste is starting to be developed and at its best.

How are the coffees delivered?

Coffees are delivered by Deutche Post and DHL. Abroad our partner is DHL and their local partners in different countries.

Do you still have more questions to us regarding shipping?We are happy to help you with this and everything else through our chat or email info@slurp.de. We are grateful for all feedback, ideas and comments. We aim for perfect customer happiness!

9. How do I open and close a Slurp coffee bag? Why are they plastic?

Slurp's coffee bags are 100% plastic, because at this time it's the best choice in protecting the product from environmental harms (smell, dirt etc.) while having the smallest carbon footprint when considering the whole life cycle in countries where we operate.

You can read our in-depth article about the coffee bags here.

How do I open and close the bag?

opening-the-slurp-package

Slurp's coffee bag is resealable and it has a one-directional valve to let out gas accumulated during roasting and air from the bag.

When opening, use the zipper the handle of which you can locate near the top left corner.

When closing the bag it's recommended to check that the zipper is closed tightly. You can also press any extra air out of the bag using the one-direction valve, so that the coffee stays fresh as long as possible.

We are happy to help you with this and everything else through our chat or email info@slurp.de.

10. Can I skip coffees / shipments?

Pausing subscription

  1. Sign into your own account
  2. Go to dashboard
  3. Open the subscription which you want to put on hold.
  4. Click "Pause" button.

After suspending your subscription your subscription won't be charged and no coffee will be sent to roasting.

Please note that any coffees that have already been charged will still be delivered. Subscriptions renew always 14 days before the next delivery.

Re-activating your subscription

Re-activating your subscription is very easy and can be done from your own account with just a single click. Read instructions from here.

We are happy to help you with this and everything else through our chat or email info@slurp.de.

11. How much does the Slurp Coffee Experience Germany cost?

The subscription price of the Slurp Coffee Experience depends on the flavour profile and how much coffee you want to order for yourself.

Frequent subscription orders for every two weeks range from 200g to 1 kg and the prices for the orders start at

  • The price of the subscription for 200g 11.99€ (including shipping costs)
  • The price of the subscription for 400g 19.62€ (including shipping costs)
  • The price of the subscription for 600g 28.28€ (including shipping costs)
  • The price of the subscription for 800g 36.84€ (including shipping costs)
  • The price of the subscription for 1 KG 45.41€ (including shipping costs)

The first Subscription is debited immediately after the purchase. The Subsequent renewals payments will happen automatically after 2 or 4 weeks from the previous one depending on your choice.

You will find the exact shipping date for your next coffee in your account.

We are happy to help you with this and everything else through our chat or email info@slurp.de.

12. Payment methods

For SLURP Coffee experience we accept the most common credit cards or combination cards (credit/debit).

A combination card (credit/debit) has credit number on the front side written with big numbers. The debit number is on the backside written with small numbers. You can make a normal card payment with debit number as well which means that the money comes straight from your bank account and you won’t get a credit bill.

  • SSL secured payments.
  • All payment methods without additional fees.
Valid payment cards are:

Creditcards

Cards2

If you have questions regarding the payment methods, don't hesitate to contact us via chat or email info@slurp.de.

13. Shipping

Where and how do you deliver the coffees?

We ship all around Germany using DP Warenpost and DHL Paket services. Coffees from Finland to Germany are also delivered via DHL. All coffee shipments are tracked and should be delivered directly either to the mailbox or to the local DHL Packstation or Post Outlet Direct. The price of the shipping within Germany is included in the subscription. The shipping costs from Finland to Germany are 2,75 €.

The Slurp coffee bag and envelope is slim enough to fit into a mailbox. The coffees will be delivered into your mailbox even if you’re not home at the time of delivery.

We use two coffee bag sizes: 200g and 400g. Bigger order sizes are available as multiples of 200g and 400g bags

How long does it take for the coffee to arrive?

The SLURP coffee subscription coffees from Germany are dispatched on every Wednesday, based on your order interval. The average arrival time from roaster to the customer within Germany is two days. The SLURP coffees from Finland are dispatched on Fridays and the delivery time to Germany is approximately three days.

Shipping Internationally

We ship coffees worldwide. Our coffee bags will have all the proper documents attached for the customs clearance. We do our very best to ensure that the coffee will arrive to you without delays, but occasionally customs regulations can cause small delays. We ask for your understanding.

Internationally all coffees are delivered either by Deutsche Post or DHL and their local partners in different countries. All coffees should arrive straight to the customer’s address since the Slurp coffee bag and envelope are slim enough to fit into a mailbox. We use two coffee bag sizes: 200g and 400g. In the EU the shipping fee for deliveries from Germany starts from 3,99€ for the 200g and 4.99€ for 400g coffee bags. For deliveries from Finland 2,99€ for both 200g and 400g coffee bags. All prices include VAT.

International shipping fee (Outside of EU) from Germany starts from 3,73 € for the 200g and 4.66€ for the 400g coffee bag. From Finland is 4,90 € regardless the size. Bigger order sizes are available as multiples of 200g and 400g bags. All coffee shipment can be tracked.

You will see the corresponding shipping fee as soon as you select the country of destination.

Average delivery times are in business days from Germany:

  • Sweden: 2-4
  • France: 2-3
  • Finland: 2-3
  • United Kingdom: 2-4
  • Netherlands: 2-3
  • Norway: 2-4
  • Poland: 2-4
  • Russia: 8-16
  • United States: 3-7
  • Brazil: 7-11
  • Australia: 4-7
  • Japan: 10-12
  • Malaysia: 8-12
  • Korea Republic: 8-12

Average delivery times are in business days from Finland:

  • Sweden: 3-4
  • France: 4-5
  • Germany: 3-4
  • United Kingdom: 4-5
  • Netherlands: 4-5
  • Norway: 4-5
  • Poland: 4-5
  • Russia: 18-19
  • United States: 8-9
  • Brazil: 14-15
  • Australia: 11-12
  • Japan: 10-12
  • Malaysia: 13-14
  • Korea Republic: 12-13
Do you have more questions? We are happy to help you with this and everything else through our chat or email: info@slurp.de.

14. Referral

Get 7€ off your coffee by inviting your friends to join SLURP!

By recommending our service to a friend, you’ll get a 7€ refund if your friend uses a referral code when purchasing the SLURP coffee experience. Your friend will also get a 7€ refund.

The referral code is simply your own email address which you are using in your SLURP account. The easiest way for your friends to get started is at slurp.de, where they can customise their favourite SLURP coffee experience, and finally enter your email as a referral code at checkout by “Referred by a friend?”.

When your friend uses your email address as a referral code, we will refund 7€ to you and your friend.

And the best thing is: You can invite as many friends as you want!

Do you have more questions? We are happy to help you with this and everything else through our chat or email: info@slurp.de.

15. Flavour profiles

With four essential taste profiles, we ensure that you are guaranteed to find the right coffee for you: Light & Fresh, Soft & Rich, Strong & Dark or Decaf. For specialists in search of extremely rare coffees, we also offer the SLURP rare subscription.

SLURP Light & FreshFruity nuances and floral notes

The coffees with this taste profile develop their aromas best when lightly roasted. They are high-quality Arabica varieties with notes ranging from citrus fruits and berries to herbs or caramel. Some coffees may even have some tea-like floral aromas and a charming fragrance after brewing.

SLURP Soft & RichNuances of chocolate, nuts and ripe fruit

A medium roast is ideal for these speciality coffees. They taste more balanced and slightly sweeter than the light roasts. The taste nuances vary from nutty and milk chocolate to brown sugar and ripe fruit. These coffees taste great also with a shot of milk.

SLURP Strong & DarkIntense taste of dark chocolate with soft roasty aromas

The character of these coffees is ideally emphasized by a dark roast. For all those who love a successful balance between natural aromas and typical roasty flavours like in classic Italian coffee. The taste range extends from dark chocolate and caramel to spicy and smoky nuances.

SLURP DecafFull taste, zero caffeine

This coffee subscription offers high-quality decaffeinated Arabica varieties with a clear taste profile. A medium or dark roast provides full-bodied aromas with a light roasty note. The caffeine is removed using natural methods.

SLURP rareExtremely rare and exquisite

SLURP rare is an exclusive subscription that gives access to extremely rare and exquisite coffees. The coffees are characterised by experimental processing methods and exceptionally complex taste profiles. SLURP rare offers you award-winning speciality coffees for that very special coffee moment at home. Roasted in Stockholm, delivered fresh worldwide.

Do you have more questions? We are happy to help you with this and everything else through our chat or email: info@slurp.de.